Doha’s Hamad International Airport reclaims its World’s Best Airport title from Singapore Changi Airport in the World Airport Awards by Skytrax held at Passenger Terminal EXPO in Frankfurt on 17 April 2024. Hamad International Airport was the World’s Best Airport in 2021 and 2022. This year the airport also won awards for World’s Best Airport Shopping and the Best Airport in the Middle East.
“This year HIA celebrates its milestone tenth year of operations and we are truly honoured that passengers have voted us Best Airport in the World for a third time. We are also delighted to bring home the top awards for Best Airport Shopping and the Best Airport in the Middle East for the second consecutive and tenth time respectively. Skytrax prestigious awards reflect the dedication of our employees who every day help innovating and maintaining our leading position. Our talented team is pioneering and committed to deliver excellent passenger experience with industry firsts and one of a kind shopping and dining offerings set amidst our superlative infrastructure which includes the world renowned indoor tropical garden the ‘ORCHARD’. We look forward to continuing to surprise and delight passengers by creating memorable and exceptional passenger journeys in the years to come.”
Qatar Airways Group Chief Executive Officer, Eng. Badr Al Meer
Hamad International Airport achieved a significant milestone in 2023, witnessing an exceptional surge in passenger traffic. Serving over 45 million passengers, the airport experienced a remarkable 31% increase compared to the previous year, surpassing the momentum established during the historic FIFA World Cup. The airport also welcomed new airline partners, including Vistara, Iberia, Xiamen Airlines, Garuda Indonesia, and Japan Airlines, and serves over 250 destinations, including passenger, cargo, and chartered flights.
Singapore Changi Airport was last year’s Airport of the Year and 12-times previous winner. Taking second place this year, the airport also won awards for Best Airport in Asia and World’s Best Airport Immigration Service.
Crowne Plaza Changi Airport was named World’s Best Airport Hotel for the ninth time and also the Best Airport Hotel in Asia. The 575 thoughtfully appointed guestrooms include premier rooms with runway views and selected rooms with stunning vistas of Jewel retail mall, which is celebrating its fifth anniversary this year. The hotel recently completed its S$22 million asset enhancement initiative in January this year. The hotel’s refreshed design unveils a host of new features including 10 premier rooms and 2 suites located on the same level as the outdoor pool. There is also a new all-day dining Italian restaurant Allora, one more function room, a revamped Club Lounge and a revitalised Fitness Centre.
The TWA Hotel JFK was voted as Best Airport Hotel in North America, while Hilton Munich Airport was voted Beset Airport Hotel in Europe.
“We are immensely honoured to receive these prestigious recognitions for the ninth year running. This achievement underscores our unwavering commitment towards service excellence, and we are continually striving to enhance our offerings to meet the evolving needs of modern travellers. Our recent asset enhancements reflect our dedication to providing an exceptional experience and True Hospitality for all our guests”
Abdul Hafid, Hotel Manager, Crowne Plaza Changi Airport
Seoul Incheon Airport moved up to third place while Tokyo Haneda Airport was No. 4 and also the World’s Cleanest Airport, World’s Best Domestic Airport and the World’s Best Airport PRM & Accessible Facilities.
In Japan, Tokyo Narita Airport was named World’s Best Airport Staff and Best Airport Staff in Asia. New Chitose Airport was World’s Most Improved Airport, while Chubu Centrair International Airport in Nagoya won World’s Best Regional Airport awards. Kansai International Airport was recognised for World’s Best Airport Baggage Delivery.
In China, Guangzhou Baiyun International Airport won Best Airport for China. Haikou Meilan International Airport was voted Best Regional Airport in China and Best Airport Staff in China. Hyatt Regency Shenzhen was named Best Airport Hotel in China.
In Australia, Melbourne Airport was named Best Airport in Australia and Pacific for the second successive year and ranked 19th in the World’s top 20 airports list. Adelaide Airport was named Best Regional Airport in Australia and Pacific while Perth Airport was awarded the Best Airport Staff Service in Australia and Pacific.
Other notable awards include World’s Best Airport Dining Experience and Best Airport in Southern Europe which was Istanbul Airport. Terminal A, Newark Liberty Airport, was named World’s Best New Airport Terminal while Paris Charles de Gaulle Airport’s Terminal 3 was declared the World’s Best Low-Cost Terminal. Dallas Fort-Worth Airport was a first-time winner with the Best Airport Staff Service in North America recognition. Vancouver International Airport returned to the top of the region ranking, being named Best Airport in North America.
| 1 | Doha Hamad Airport |
| 2 | Singapore Changi Airport |
| 3 | Seoul Incheon Airport |
| 4 | Tokyo Haneda Airport |
| 5 | Tokyo Narita Airport |
| 6 | Paris Charles de Gaulle Airport |
| 7 | Dubai Airport |
| 8 | Munich Airport |
| 9 | Zurich Airport |
| 10 | Istanbul Airport |
Skytrax’s global survey was conducted from August 2023 to March 2024 with participation from over 100 customer nationalities. Based on the results, winners were announced on 17 April 2024 at the World Airport Awards held at Passenger Terminal EXPO in Frankfurt. The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. Operating since 1999, the World Airport Awards are independent and impartial, and were introduced to provide a customer satisfaction study that is truly global in scope and coverage. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports.
