A pro-Trump supporter aboard Delta Airlines flight DL248 bound for Pennsylvania last week was videoed yelling derogatory comments at women and ranting support of Donald Trump by another passenger Emma Baum. According to Emma, the staff onboard the flight did not take any action on the disorderly passenger.
WATCH: Trump supporter calls women “Hillary Bitches” on flight to Allentown. Spoke to Emma Baum who shot video, @Delta did nothing. pic.twitter.com/2ZBjNCurNM
— Yashar (@yashar) November 25, 2016
There was an uproar from Delta customers demanding the airline to explain why no action was taken against the passenger. And CEO Ed Bastian shared a memo with all his employees today. In his memo, he has banned this customer onboard any future flights on Delta. He will also refund the passengers on board the flight the cost of their flight.
Internal Memo Date: November 28, 2016 To: Delta Colleagues Worldwide From: Ed Bastian Subject: Disruptive Passenger on DL248 Thank you for the amazing job you did running our operation and taking care of our customers during the busy Thanksgiving holiday. At Delta, we strive to deliver a safe and reliable product while providing a customer experience that is second to none. You come to work every day prepared to serve our customers and to take care of each other while also dealing with the unexpected. As you may have heard by now, last week a video began circulating around the internet showing a disruptive passenger on board a Delta flight. This individual displayed behaviour that was loud, rude and disrespectful to his fellow customers. After questioning the customer, our team members made the best decision they could given the information they had and allowed him to remain on the flight. However, if our colleagues had witnessed firsthand what was shown in the video, there is no question they would have removed him from the aircraft. He will never again be allowed on a Delta plane. Part of being a reliable travel partner and a servant leader is acknowledging our mistakes so we can learn from them and respond more effectively in the future. Delta has apologised to the customers onboard that flight. We are also refunding those customers the cost of their tickets. I also want to make sure all of you know we have your backs. The heightened tension in our society means that now more than ever we must require civility on our planes and in our facilities. We must stay true to Delta’s core values and treat one another with dignity and respect. We also must remain committed more than ever to the safety of our customers and our crew members. We will not tolerate anything less. Again, thank you for all you do. Ed
