Changi Airport Group honours the airport community for outstanding service contributions in 2013. 23 awards across five categories were presented to individuals and teams.
- Service Personality of the Year – Mdm Tan Beng Luan, Duty Manager of SATS Ltd receives this top service award for the fifth time in her 33 year career in the aviation sector. She helped a Polish family of three who were trying to make their way to Manila in May last year. Mdm Tan opened up her home to them and provided them with suggestions in other parts of the region to visit so that they could proceed with their holidays. She even purchased three one-way tickets for the family to return back to Europe from her own pocket. Mdm Tan Beng Luan is testament that angels do exist.
- Outstanding Service Staff – Lara Christina Mark Balansag (Changi Experience Agent, P-Serve Pte Ltd) and Haresh s/o Chandran (Service Operation Supervisor, Certis CISCO Aviation Security Pte Ltd) share the Gold awards.
- Outstanding Service Team – Two teams were awarded – Team 1 – Seow Raly (Operations Officer, Certis CISCO Aviation Security Pte Ltd), Gareth Chua Eng Kwee (Duty Terminal Manager, Changi Airport Group), Choy Wei Hao (Duty Terminal Manager, Changi Airport Group), Yap Joo Ling (Changi Experience Manager, P-Serve Pte Ltd). Team 2 – Michelle Grace Misagal Abrio (Changi Experience Executive, P-Servce Pte Ltd), Ameeta Kumari (Changi Experience Agent, P-Serve Pte Ltd), Michael Awyong Liangrong (Changi Experience Agent, P-Serve Pte Ltd) and Fauziah Binte Mohd Ali (Changi Experience Executive, P-Serve Pte Ltd).
- Outstanding Custodial Staff – Thirumurgan s/o Kathieravelu (Customer Service Officer, Wilson Parking (S) Pte Ltd) takes the gold award
- Service Partner of the Year – Certis CISCO Aviation Security manages a team of some 2,200 aviation security officers who perform various security, patrolling and screening functions across Changi Airport. CAS pays attention to enhance staff welfare. It introduced the Airport Service Ambassadors and Service Operations Supervisors at the gate holdrooms in 2013.
Award recipients were selected based on the extent to which they had gone beyond the call of duty to assist passengers.
Changi Airport scored 85.5 points in the 2013 Customer Satisfaction Index In Singapore, a 12.7 point improvement over the year before. It has over 450 awards since opening in 1981. In 2013 , Changi Airport garnered 30 ‘Best Airport’ awards.
