Samsung Electronics Singapore just announced details of the exchange and refund options for Samsung Galaxy Note7. Here’s what you need to know:
How to go about the Exchange or Refund
From 26 October till 6 November 2016, Galaxy Note7 customers can visit www.samsung.com/sg/note7exchange to select your preference for exchange or refund, and provide your details for a free home delivery. The free home delivery is offered whether the Galaxy Note7 customer chooses an exchange or a refund.
- Exchange your device for a Galaxy S7 edge (valued at S$1,098), you will receive an additional S$250 in cheque
- Refund your device you will receive the full retail value of the Galaxy Note7 at S$1,168 in cheque
Both options are available to all Galaxy Note7 customers, regardless if you purchased their original device from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at Lazada.sg or Samsung Experience Stores, and do not affect any pre-existing contract that the Galaxy Note7 owner has with the telecommunication operators.
During the home delivery, you will receive the cheque(s) for the amounts due to them, in exchange for the Galaxy Note7 device and any applicable original Samsung Galaxy Note7 accessories to be returned.
Exchange customers can select your preferred colour for the Galaxy S7 edge, subject to availability. Samsung Concierge customers who opt for exchange will have your Samsung Concierge transferred to the Galaxy S7 edge and those who opt for refund on your Galaxy Note7 will have your Samsung Concierge refunded.
You will need to provide the following details when logging in to arrange for an exchange or a refund.
1) Full name as per bank account
2) NRIC or FIN number
3) Mobile contact
4) Email address
5) Home delivery address
Samsung Concierge
Samsung Concierge customers who opt to exchange your Galaxy Note7 device for the Galaxy S7 edge will have your Samsung Concierge services transferred to your Galaxy S7 edge and take effect from the date of the exchange. Samsung Concierge customers who choose to receive a refund for your Galaxy Note7 will receive a refund of S$38 in cheque for your Samsung Concierge.
Galaxy Note7 Accessories
Samsung will refund the retail value of the following original Samsung Galaxy Note7 accessories in exchange for the return of these accessories.
- Galaxy Note7 S View Standing Cover
- Galaxy Note7 Clear View Cover
- Galaxy Note7 LED View Cover
- Galaxy Note7 Leather Cover
- Galaxy Note7 Clear Cover
- Galaxy Note7 Keyboard Cover
- Galaxy Note7 Back Pack
The home delivery service provider will verify that the returned accessories are from the list of original Samsung Galaxy Note7 accessories before providing the refund in cheque.
Backup Your Data
All Galaxy Note7 customers are required to back up your data using Samsung Smart Switch (http://www.samsung.com/sg/support/smartswitch/), delete any data or other personal material stored in the device, and reset your device ahead of the home delivery. Customers will receive a cheque for the amount due to them, depending on your selection of the exchange or refund option, in exchange for the Galaxy Note7 device to be returned.
Samsung channel partners can email to note7partner@samsung.com to discuss the remedy for your Galaxy Note7 stocks.
For more information or further assistance, consumers can visit www.samsung.com/sg/note7exchange or call 1800-SAMSUNG (7267864).
