Indonesia’s national airline Garuda Indonesia offers a special immigration lane service for first-class, business class, and GarudaMiles Platinum members on international routes at Soekarno-Hatta International Airport Terminal 3 in Jakarta and at the International Terminal of I Gusti Ngurah Rai Airport in Bali.
Launched on 30 March 2023, this offers a faster immigration inspection process for premium travellers on Garuda Indonesia. First Class, Business Class and GarudaMiles Platinum members will be given a marker card, and the airline’s Passenger Service Assistance will direct the passenger to a special immigration screening counter.
“The presence of this special line service for the immigration process is one of Garuda Indonesia’s ongoing initiatives as a national flag that is presented to improve the quality of the seamless journey for Garuda service users in an end-to-end manner, in line with flight trends that are starting to grow significantly.”
Irfan Setiaputra, President and CEO of Garuda Indonesia
The launch of this lane is a cooperation between Garuda Indonesia and the Directorate General of Immigration of the Ministry of Law and Human Rights. The collaboration is a manifestation of positive cooperation between stakeholders in improving services to the community, shares Silmy Kari, the Director General of Immigration.It does not rule out the possibility of other collaborations or the development of services in the future.
Terminal 3 of Soekarno-Hatta International Airport (CGK) was opened in 2016 and is located in the eastern part of the airport. This terminal serves international and domestic flights and has 6 boarding gates in the international area and another 7 in the domestic area. The terminal has a unique Indonesian-inspired design featuring traditional patterns and motifs and uses natural lighting and a rainwater harvesting system. Terminal 3 also has facilities for cargo handling, including a dedicated cargo apron and cargo terminal. Anara Airport Hotel opened in 2020 and is the only hotel within the airport.
Garuda Indonesia is one of the major airlines operating in this terminal, operating both domestic and international flights. A modern and well-equipped check-in counter is located at the departure hall of the terminal on level 2. The airline operates several lounges in Terminal 3, including the Garuda Indonesia First Class Lounge, Business Class Lounge in the International Area and a Business Class Lounge and GarudaMiles Lounge in the domestic area. The lounges are located on the Mezzanine area
Other airlines operating from Terminal 3 include Lion Air, Batik Air, Citilink, Sriwijaya Air, NAM Air, Thai Airways, Singapore Airlines, Scoot, Saudia, Emirates, Etihad Airways, EVA, Ethiopian Airlines, Cathay Pacific, Korean Air, Philippine Airlines, Qatar, Qantas, KLM, Malaysia Airlines, Royal Brunei, Jetstar Asia, and Air Asia amongst others.
