26 November 2012, Singapore – Marina Mandarin Singapore goes high tech with ‘OneGuest Mobile Solutions’ that lets you view and order your food through an iPad at Atrium Lounge and other resource saving features. The hotel hopes to provide better customer engagement with less manpower with this mobile solution that is fully integrated with its point-of-sales system.
The hotel worked with the developer of OneGuest Mobile Solutions to customise the three applications (OneGuest Menu, OneGuest Manage and OneGuest Admin) and integrate the solution with the hotel’s point-of-sale and back-end systems.
Some of the other OneGuest Mobile Solutions features include:
- Guests can input their feedback directly on the OneGuest Menu. Say goodbye to comment cards!
- OneGuest Manage allows staff to key in customer orders which are routed to the kitchen directly and alerts staff to customer requests immediately through the use of iPhones.
- Staff can also assign or unassign each iPad to a table to see whether the tables are occupied on their iPhones.
- Staff will be able to advise on the status of customer orders from their iPhones.
- OneGuest Admin provides service staff with the real-time reports to onitor sales, track popular menu items and inventory.
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